Course curriculum

  • 1
    Job responsibilities
    • Job responsibilities
  • 2
    KPI
    • Key Performance Indicator
  • 3
    1(1) Manage Support Email
    • Introduction
    • a. How to update database and grant Thinkfic & Xero access
    • b. Suspension/extension
    • Confirm general suspension case
    • Retrieve account access after general suspension
    • Confirm general extension case
    • d. How to respond to software technical related queries
    • e. Save induction documents
    • f. Answer training/internship related queries
    • Xero training hw related - APAR, Bank, CC rec
    • Xero training hw related - FAR, Report, Accrual
    • Xero training hw related - Payroll, BAS, Prepayment
    • How to answer internship related queries and manage tax internship induction booking
    • g. Others
    • How to handle reference check request email
    • How to handle “seeking advice” related queries
  • 4
    1(2). Manage assessment email
    • What is BAS Unit Assessment Introduction
    • How to confirmation BAS exam booking
    • BAS Agent Units Exam
    • Assessment Marking
    • How to mark BAS Agent Unit Assessment
    • How to send SOA (Statement of Attainment) to Interns
    • Manage [email protected] + BAS Unit Checking
    • How to check BAS Unit Project 1 and 2
  • 5
    1(3). Manage resume email
    • How to review interns' resumes and provide feedback - Tyna
    • How to give 1st & 2nd round resume feedback to interns - Case Study
    • Resume templates
  • 6
    1(4). Xero homework & Tax internship review process
    • Summarise tasks from thinkfic account and update on JAA logbook
    • Homework solution materials
    • APAR
    • Bank Recs
    • CC Recs
    • FAR
    • Inventory
    • Payroll
    • Tax internship - Solution sent out
    • Manage internship inbox
  • 7
    1(5). Other enquire and Accountant hour
    • Info PPT inbox and Manage enquire